Learn about some of the key obligations and processes for an accredited person under the Victorian Energy Upgrades (VEU) program, and access useful participation resources.
Accredited persons
Overview
If you intend to apply for accreditation, please make sure you understand all program obligations and relevant activity compliance requirements prior to submitting your application.
You will need to provide documentary evidence of processes and procedures that demonstrate that you understand all the requirements. Providing a complete application is essential and your application may be refused if required information or documents are not provided.
Temporary disruption to VEU submissions of activities, applications and updates: 9 May to 2 June 2025
The new Victorian Energy Upgrades (VEU) Registry system will launch at 9am on 3 June 2025 to support the VEU program and participants.
The cut-off date for all account and accreditation-related applications in the current VEU registry is 9 May 2025 before we transition to the new system.
Account and accreditation application processes will be streamlined under the new system.
Please review other key cut-off dates to submit activities, applications and updates in the current system until the new system launches.
Accredited persons can create Victorian energy efficiency certificates (VEECs) for a range of activities under the Victorian Energy Upgrades (VEU) program.
All accredited persons are responsible for carrying out activities in compliance with the program rules. Some of the key obligations of an accredited person are listed below.
All accredited persons are required to pass a fit and proper persons test, and a competent and capable test each year to remain accredited under the VEU program.
Accreditations expire 12 months after the date on which they are granted. All accredited persons must renew their accreditation status annually if they wish to continue participating in the VEU program. Accredited persons must ensure that applications for renewal are received at least 90 calendar days before the date of their accreditation expiry.
Assessment of grant of accreditation applications will continue as the migration to the new Registry takes place. All documentation submitted with an application will continue to be used to assess the application. If you have a pending grant of accreditation application, please ensure all information in the current registry system is correct and up to date, including your email, as this may be used to contact you going forward.
Monthly VEU Bulletin
Our monthly VEU Bulletins for accredited persons share insights and information to support participation and improve compliance with the VEU program.
View the latest and past editions via the links below.
Renewing your accreditation
The cut-off date for all account and accreditation-related applications is 9 May 2025 before we transition to the new VEU Registry system at 9am on 3 June 2025.
Accreditation application processes will be streamlined under the new system.
On 1 July 2023, important changes to the VEU program came into effect. These changes include new accreditation processes and standards, new program fees, and strengthened functions and powers for the commission.
To remain accredited to participate in the VEU program all accredited persons will need to apply to the commission to renew their accreditation.
The cut-off date for renewal of accreditation applications in the current VEU registry is 9 May before the transition to the new VEU Registry system at 9am on 3 June 2025.
Accredited Persons due to renew their accreditation during the transition period have been provided guidance on when to submit their renewal application.
Assessment of renewal of accreditation applications will continue as the migration to the new Registry takes place. All documentation submitted with an application will continue to be used to assess the application. If you have a pending renewal of accreditation application, please ensure all information in the current registry system is correct and up to date, including your email, as this may be used to contact you going forward.
Please note:
- Accredited persons who apply for renewal of accreditation at least 90 days before the expiry date of their accreditation will remain accredited until the commission determines the application. Applications lodged less than 90 days before the specified expiry date will incur a $13,814 late fee unless an extension of time and waiver of late fee has been granted.
- If accredited persons do not apply for renewal of their accreditation, their accreditation will expire on the expiry date provided to them on the Accreditation Renewal Notice, and they will no longer be accredited to participate in the program. Once expired, accredited persons may re-apply for accreditation at any time and a $3,000 application for accreditation fee will apply.
- If you add activities as part of your renewal application, you can only create VEECs for additional activities that are undertaken on or after:
- you have received commission approval for the additional activities; and
- the date your new accreditation period begins.
Variation of accreditation conditions
The cut-off date for all account and accreditation-related applications is 9 May 2025 before we transition to the new VEU Registry system at 9am on 3 June 2025.
Accreditation application processes will be streamlined under the new system.
From 1 November 2023, a new $1,500 application fee applies when accredited persons apply to vary their accreditation conditions, including activities they can undertake and other accreditation conditions. More information on the program fees can be found on this page.
This new fee only applies to accredited persons who have been newly accredited or renewed their accreditation under new accreditation processes and standards that came into effect on 1 July 2023.
The cut-off date for variation of accreditation conditions applications in the current VEU registry is 9 May 2025 before the transition to the new VEU Registry system at 9am on 3 June 2025.
Assessment of variation of accreditation conditions applications will continue as the migration to the new Registry takes place. All documentation submitted with an application will continue to be used to assess the application. If you have a pending variation of accreditation conditions application, please ensure all information in the current registry system is correct and up to date, including your email, as this may be used to contact you going forward.
Obligations and program guide
Learn about your obligations as an accredited persons and how to create Victorian energy efficiency certificates (VEECs) under the program.
Record keeping
Accredited persons are required to keep records under the program which substantiate the activity undertaken and the VEECs created for the activity. When applying for accreditation and during audits, you will need to show that you have reliable and accurate record keeping arrangements in place.
Records must be retained for six years after the associated certificates are created. We may request these records as part of certificate assessment processes or as part of our compliance activities.
Audits
To maintain the integrity of the program, we undertake a range of compliance and enforcement activities.
From 1 July 2024, accredited persons will be required to undertake an independent assurance audit at least once every two years at their cost. These audits are undertaken against a schedule that is reviewed and updated at least every 12 months.
Accredited persons may also be subject to compliance audits in certain circumstances, which may be conducted by the commission or an independent auditor.
Investigations
The commission undertakes investigations that may lead to enforcement action where potential non-compliance with the rules has been identified. From 1 July 2023, the consequences of failing to comply with the program rules may lead to a broader range of enforcement action being taken, such as the issuance of penalty notices or litigation.
Complying with the Australian Consumer Law and the code of conduct
Accredited persons (including their sub-contractors and/or persons engaged by third party companies) must comply with the Australian Consumer Law (ACL) when engaging in marketing practices (including telemarketing, doorknocking and advertising) under the program.
On 1 July 2022, the VEU code of conduct came into effect. It sets out obligations for accredited persons and third parties operating on their behalf. From 1 July 2023, failure to comply with the VEU code of conduct will be a breach of a civil penalty requirement that may lead to enforcement action being taken.
Complying with mandatory safety training requirements
Installers must obtain specified units of competency to meet our mandatory safety training requirements before they can undertake certain activities under the program. Accredited persons need to ensure their installers complete the relevant units to safely carry out activities under the program.
Nominating a product
Once accredited, you can nominate products you intend to install for activities you have been accredited for, through your VEU account.
You can only nominate products which have been submitted by another stakeholder to us for approval, and is listed with a status of ‘Pending Assessment’ in our Register of Products.
A product will be automatically nominated if the product was submitted for approval by an accredited person.
Product nominations helps us prioritise the assessment of products most likely to be installed in the program. A product will be automatically nominated when an accredited person submits a product for an activity that they are approved to undertake.